You have questions.  We have answers.  

MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.

As our boxes are almost always gifts, we never include receipts or inventory/packing slips inside any of our packaging.  We don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products do not have price tags.  When they do, they are small and subtle. 

 

Need it there by a specific day? 

Let us know in the notes what the occasion is (birthday, anniversary, etc.) and we'll add our custom-designed "Don't open until ____" note to their package. 

 

I JUST RECEIVED A SHIPPING CONFIRMATION BUT I REQUESTED MY BOX BE HELD FOR A LATER DATE.

Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.

 

WHAT'S YOUR RETURN POLICY?

All sales are final. 

 

wedding gift boxes? corporate gift boxes? special events? 

We've got you covered! Email us at hello@shopcharmbox.com so we can learn more about your needs. 

 

 

how long will my order take to arrive?

Orders take 2-4 business days to process and 2-6 business days to ship via standard shipping, depending on where it's going. If you're in a pinch, email hello@shopcharmbox.com.

 

where do you ship? 

We ship anywhere in the United States (including Hawaii and Alaska).

 

DO YOU OFFER A PICK-UP OPTION FOR Connecticut: New haven and Fairfield Counties?

Please contact us at hello@shopcharmbox.com for on-demand and same-day delivery if you are located within New Haven or Fairfield county.   

 

I don't see exactly what I'm looking for on your site.  Can I customize? 

Absolutely!  We'd be happy to help.  Drop us a line at hello@shopcharmbox.com. 

 

What's inside each box?

Exactly what you see on each product page!  On the rare occasion that we are out of stock on a particular item, we will personally contact you with options of equal or greater value (and aesthetic).